Caring is the centrepiece of ComSpark’s
It’s reflected in all our behaviours toward our clients, suppliers, colleagues and society at large.
It describes how we continue to deliver exemplary customer service, and develop our staff both professionally and personally.
It underpins and drives our purpose, vision and values.
We say that caring requires synchronisation of three dimensions… of the Head, Heart and Hands. For example, when our staff approach the needs of a client, they’re not only concerned with satisfying the tangible and technical task requirements (Hands) which electricians can easily gravitate to; but first they must use their Heads eg planning, organising, safety checking, and documentation. They must also consider how the proposed work will make people feel (Heart) such as business and personal effects like convenience, containing costs, keeping people informed, respecting the time of others, etc. These principles are applied situationally, and with regard to all parties eg suppliers, other trades like builders, and so on.
We expect our staff to treat all contacts as they themselves would like to be treated. And importantly, to pause and ponder … ‘how could I/we care more for this person/organisation’. It’s an ongoing intentional process with a specific question:
The question is: ‘how can we CARE more’, and the answers are reflected in 4 observable competencies: